Frequently Asked Questions
Are you easy to work with?
Absolutely! With our transparent pricing, which is differentiated in 3 parts (land arrangements, accommodations, domestic flights). We are an owner-run boutique operator; unlike others who partnered with dozens of agents, we will give you detailed personal attention, assistance, and suggestion.
We also work with tariff / fixed rate system upon request.
What makes you different with other DMC?
First, we operate our own ground teams. This means avoiding double markups from outsourcing, plus service standard assurance throughout the whole trip, no matter which destination in Indonesia your clients go to.
Second, we invent trips. Our unique experiences, called MOMENTS, are a collection of our creative excursions and exclusive trips. We can also create customized programs and treatments for your clients.
And finally, we are proudly boutique. We never want to grow too big because we truly believe that luxury is about details and personal touch. These things tend to diminish as volume takes over.
Which destinations do you go to?
Bali, Lombok, Java, Sulawesi, Borneo and Labuan Bajo. Other DMCs claim how many countries they cover, while we think that it’s too out-of-hand to handle. We focus only on Indonesia, and only on specific regions. We are aiming to become expert in each of our destinations.
Who do you work with already?
We work with tvarious luxury travel agents from UK, Sweden, Poland, Italy, Norway, Russia, Spain, and USA. We served clients from various nationalities including, European, American, Asian, and African.
Can you white-label your services?
We can fully white label services and supply arrival documents (greetings and ground support number) and destination guide (local map, local language, FnB tips) in English, without any branding treatments. We are also able to put your travel agent's logo onto it.
What currency do you accept?
Based on the Indonesian government regulation, we only accept payment in Rupiah (IDR), both for quotes and payments.
How do you accept payments?
We accept payment via bank transfer, or via major credit cards (Visa & Mastercard). You will be responsible for any bank charges.
Do you book International flights?
No, we don't have that capability. We arrange all domestic flights within Indonesia, but you / your clients must arrange their own long-haul air arrangements.
I don't know where to start with planning a client trip to Indonesia — what is the process?
Start by sending us an email even if you don't yet know the number of travelers or time of year yet. We are more than happy to send you itinerary options, and advise timings, destinations, weather, and more.
How fast could you respond to our enquiry?
We are well-aware of time flexibility and not limited to working hours. Whether it is last minute bookings or urgent enquiries, our team will get back to you with handcrafted itinerary within 24 hours.
Do you assist visa application?
Not directly. We partner with a registered visa agent for any visa-related enquiries. We do not charge any margin for this service.
Do you provide travel insurance?
As of today, there's no Indonesia-registered company capable of providing travel insurance service for tourists, unless they possess Indonesia work permit.
Travel insurance will need to be pre-arranged in advance by you / your clients.
What is your payment and cancellation policy?
We typically request 30% down payment to secure the bookings. The remaining balance is to be paid 1 month prior to client's arrival.
This amount can be customized depending on your need. Speak to us for details.
Cancellation and refund policies are now treated on case by case basis. While we remain as flexible as possible, do bear in mind parts of the trip are provided by 3rd party hotels and private charter companies, all of whom have their own respective cancellation policies. We will negotiate the best terms suited for your every need.